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Listen Which of the following is NOT an…
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Which of the following is NOT an example of organizational citizenship behavior?
Question 27 options:
Helping a colleague complete a project
Making coffee in the break room at work
Using company resources for your own benefit
Explaining how to do an on the job activity to a new employee
Question 28 (0.2 points)
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Organizational socialization is a process by which an individual
Question 28 options:
improves social relationships between themselves and their co-workers
acquires the attitudes, behavior, and knowledge needed to participate as an organizational member
learns the knowledge, skills, and abilities to do the job
has the option of attending mandatory and optional training
Question 29 (0.2 points)
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The extent to which materials, skills, or procedures learned in training are taken back to jobs and regularly used by employees is known as:
Question 29 options:
utility
overlearning
knowledge of results.
transfer of training.
Question 30 (0.2 points)
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Corporate universities do of the following EXCEPT:
Question 30 options:
gives employees a chance to attend optional training of their choosing
creates more mandatory training for employees
help an organization foster a culture of continuous learning
built to provide employees with additional skills
Question 31 (0.2 points)
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The ultimate criteria
Question 31 options:
is never studied by I/O psychologists
encompasses ALL successful job performance
is the most powerful criteria
is real
Question 32 (0.2 points)
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Which of the following is NOT true about classroom instruction?
Question 32 options:
is the most common training method
it’s less effective at helping trainees learn than other training methods
is when trainees are in a classroom setting for training
is equally effective as other training methods
Question 33 (0.2 points)
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Henry is a soldier who keeps practicing taking apart and putting together his rifle. He’s taken apart and put it back together so many times that he feels like it is second nature. This situation best describes which learning principle:
Question 33 options:
situational cues
feedback
overlearning
Distributed practice
Question 34 (0.2 points)
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All of the following will increase the likelihood of training transfer EXCEPT:
Question 34 options:
consequences
situational cues
overlearning
physical fidelity
Question 35 (0.2 points)
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In general, research shows that _____ practice is best for short- and long-term retention of skills.
Question 35 options:
perfect
massed
divided
distributed
Question 36 (0.2 points)
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Counterproductive work behavior
Question 36 options:
Are ALWAYS rewarded
Are required by all companies
Are intentional behaviors that intend to harm the organization or its’ members
Question 37 (0.2 points)
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Jerry uses the lower end of the scale when rating his employees. This rating error is known as:
Question 37 options:
Central tendency
True halo
Leniency
Severity
Question 38 (0.2 points)
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Workers will experience approximately __________________ hours of training per year.
Question 38 options:
100 + hours
40-45 hours
20-30 hours
10 -15 hours
Question 39 (0.2 points)
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At Slurm Cola Company, an employee is rated by (1) their supervisor, (2) their co-workers, (3) subordinates or customers and (4) they rate themselves. This is known as:
Question 39 options:
Graphic rating scale
Employee comparison
360 degree feedback
Forced choice
Question 40 (0.2 points)
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_____ performance describes work-related activities, while _____ performance describes activities that help to maintain the broader organizational, social, and psychological environment.
Question 40 options:
Task; contextual
Contextual; task
Static; dynamic
Dynamic; static
Question 41 (0.2 points)
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Jackie works as a waitress at the local diner. Her boss has a list of job tasks that comprise the job of waitress. However, he uses the column on the right to rate her performance
Ultimate Criteria
Actual Criteria (from the actual performance appraisal)
Customer Service quality
Physical Attractiveness and quality of clothing
Number of errors in taking orders
Customer Service quality
Speed of food delivery
Which of the following criteria would be considered criterion contamination?
Question 41 options:
Customer service quality
Number of errors in taking orders
Physical attractiveness and quality of clothing
Speed of food delivery
Question 42 (0.2 points)
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Asking multiple raters and various levels of the organization to evaluate and provide feedback to a target employee is known as:
Question 42 options:
360-degree feedback
circumplex feedback
round-robin feedback
monosource feedback
Question 43 (0.2 points)
Listen
A systematic review and evaluation of job performance is known as:
Question 43 options:
Frame of reference training
Training
Performance appraisal
Performance management
Question 44 (0.2 points)
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When a rater relies on his global evaluation of a subordinate, he is more likely to make _____ errors.
Question 44 options:
severity
halo
leniency
central tendency
Question 45 (0.2 points)
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On the job training is:
Question 45 options:
when you skip training and work on the job until you learn how to do it.
when you learn the job by observing another employee do the job
when you rotate across many jobs in the organization
the most common method of training
Question 46 (0.2 points)
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Which of the following is an example of composite criteria?
Question 46 options:
The number of ideas you come up with for a work project
The number of accidents you had at work in a year
The number of widgets you produced on the job
Your final grade in class as calculated from tests and homework assignments
Question 47 (0.2 points)
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The three types of knowledge are
Question 47 options:
declarative knowledge, procedural knowledge, knowledge compilation
declarative knowledge, knowledge organization, production
knowledge organization, production, and procedural knowledge
Question 48 (0.2 points)
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Charles is a supervisor of a team of 5 people. He rates each employee on their teamwork skills. The rating of teamwork skills is an example of which kind of criteria?
Question 48 options:
subjective criteria
composite criteria
dynamic criteria
objective criteria
Question 49 (0.2 points)
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What is the definition of training?
Question 49 options:
Formal procedures to help employees learn
Formal procedures to facilitate the learning of effective worker behaviors
Formal procedures to facilitate the learning of behaviors that contribute to the attainment of organizational goals
Question 50 (0.2 points)
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Frame of reference training does which of the following:
Question 50 options:
fixes the problems with employee checklists
Enhances the employee’s observational skills
Helps customers to categorize behaviors
Tries to produce the same frame of reference for all the raters
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