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Situation #14 You are the team leader for a project at work. There…
Situation #14
You are the team leader for a project at work. There is someone on your team at work who does not communicate well with the rest of the team. This lack of communication causes discrepancies between tasking and some team members end up doing the same task as others.
Situation #14 – What are you most likely to do?*
Select Option
A-You begin holding regular weekly meetings with your entire team so that everyone can be aware of which tasks are currently being addressed.
B-You decide to implement a team-wide sign up sheet which allows the employees to notate which tasks they are currently working on.
C-You tell the team that they need to work on communicating better with each other. You let the team know that if they cannot resolve this situation, you will have to begin assigning tasks.
D-You apologize to the team members who duplicated the tasks. You tell the team that they need to talk it out amongst themselves and figure out the tasking on their own.
Situation #14 – What are you least likely to do?*
Select Option
A-You begin holding regular weekly meetings with your entire team so that everyone can be aware of which tasks are currently being addressed.
B-You decide to implement a team-wide sign up sheet which allows the employees to notate which tasks they are currently working on.
C-You tell the team that they need to work on communicating better with each other. You let the team know that if they cannot resolve this situation, you will have to begin assigning tasks.
D-You apologize to the team members who duplicated the tasks. You tell the team that they need to talk it out amongst themselves and figure out the tasking on their own.
Situation #15
You supervise a team at work that is responsible for communication with various different clients. One of your team members sends numerous emails to your clients throughout the day such as “Sorry! Meant to say….” “Oh! And I forgot to mention…”. You’ve recently received a complaint from one of the clients about the frequency of these emails.
Situation #15 – What are you most likely to do?*
Select Option
A-You respond to the client and let them know that this type of conversation is the norm at your firm. You tell the client that you will let the employee know about their concerns.
B-You write the employee an email that describes the importance of email etiquette and provide a link to a website on email etiquette tips.
C-You have a private conversation with the employee. You inform them that email communication needs to be more formal. You suggest that they focus on minimizing the frequency of their emails by working on proofreading their emails prior to sending.
D-You decide to take the employee off of the project involving this particular client, and instead place them on another project in which email etiquette is less important.
Situation #15 – What are you least likely to do?*
Select Option
A-You respond to the client and let them know that this type of conversation is the norm at your firm. You tell the client that you will let the employee know about their concerns.
B-You write the employee an email that describes the importance of email etiquette and provide a link to a website on email etiquette tips.
C-You have a private conversation with the employee. You inform them that email communication needs to be more formal. You suggest that they focus on minimizing the frequency of their emails by working on proofreading their emails prior to sending.
D-You decide to take the employee off of the project involving this particular client, and instead place them on another project in which email etiquette is less important.
Situation #16
You have been assigned as the project lead for a team working with an important new client. Although the work your team has produced thus far is of a high quality, some team members are struggling to produce work within the given deadlines, delaying the overall project schedule.
Situation #16 – What are you most likely to do?*
Select Option
A-You compliment the team on their quality work, but you tell them that these deadlines need to be met in the future. You suggest discussing ways to better manage the workload together.
B-You decide to have an open conversation with the team in order to identify the areas that are causing your team to struggle with deadlines. You ask your team what they need from you in order to help them achieve these deadlines.
C-You talk to the team and stress that the quality of their work is the most important, and deadlines can be adjusted to ensure that the client receives high quality work.
D-You inform the team that meeting the deadlines is a priority, and quality of work is beneath that priority. The work can be revised or edited for better quality after the deadlines have been met to satisfy the client.
Situation #16 – What are you least likely to do?*
Select Option
A-You compliment the team on their quality work, but you tell them that these deadlines need to be met in the future. You suggest discussing ways to better manage the workload together.
B-You decide to have an open conversation with the team in order to identify the areas that are causing your team to struggle with deadlines. You ask your team what they need from you in order to help them achieve these deadlines.
C-You talk to the team and stress that the quality of their work is the most important, and deadlines can be adjusted to ensure that the client receives high quality work.
D-You inform the team that meeting the deadlines is a priority, and quality of work is beneath that priority. The work can be revised or edited for better quality after the deadlines have been met to satisfy the client.
Situation #17
You are a team leader and you have recently delegated tasks for a new project. Some of your team members have started an argument over the task assignments and who could perform better on certain tasks. You have specifically selected certain tasks for certain individuals.
Situation #17 – What are you most likely to do?*
Select Option
A-You ask each employee what they like the best about their desired task. You decide to creatively incorporate this or something similar into the employees’ current task.
B-You give the employees the option of either switching their originally delegated tasks, or working together on their tasks.
C-You chose to reassign the tasks for your entire team. You are careful to assign those particular employees the tasks they expressed desire for.
D-You tell the employees that they are responsible for the tasks you have delegated and that, if they have any issues regarding their tasks/assignments, they will need to move past them.
Situation #17 – What are you least likely to do?*
Select Option
A-You ask each employee what they like the best about their desired task. You decide to creatively incorporate this or something similar into the employees’ current task.
B-You give the employees the option of either switching their originally delegated tasks, or working together on their tasks.
C-You chose to reassign the tasks for your entire team. You are careful to assign those particular employees the tasks they expressed desire for.
D-You tell the employees that they are responsible for the tasks you have delegated and that, if they have any issues regarding their tasks/assignments, they will need to move past them.
Situation #18
You have recently been assigned as the project lead for a new project. It is the fourth quarter and as such, the busiest time of the year. Two of your team members have requested vacation.
Situation #18 – What are you most likely to do?*
Select Option
A-You deny both vacation requests. You will approve vacation requests for the next quarter for both of these employees, as a priority over the rest of the team.
B-You inform the employees that if they fail to complete all pending work prior to their vacation time, they will be required to complete the rest of the work remotely, during their vacation time, to ensure that the team progress is not inhibited.
C-You inform the employees that all of their pending work must be completed prior to the start of their vacation time to ensure that the team progress is not inhibited.
D-You have a conversation with the employees discussing their project timelines and workload. You inform the entire team of a new vacation policy for next quarter, allowing only a set number of employees to take vacation at the same time.
Situation #18 – What are you least likely to do?*
Select Option
A-You deny both vacation requests. You will approve vacation requests for the next quarter for both of these employees, as a priority over the rest of the team.
B-You inform the employees that if they fail to complete all pending work prior to their vacation time, they will be required to complete the rest of the work remotely, during their vacation time, to ensure that the team progress is not inhibited.
C-You inform the employees that all of their pending work must be completed prior to the start of their vacation time to ensure that the team progress is not inhibited.
D-You have a conversation with the employees discussing their project timelines and workload. You inform the entire team of a new vacation policy for next quarter, allowing only a set number of employees to take vacation at the same time.
Situation #19
You work for a bank and your team is in charge of sending a report on the largest accounts to your manager. You notice an error in a formula that causes incorrect numbers in this report and possibly past reports as well.
Situation #19 – What are you most likely to do?*
Select Option
A-You approach your manager about the error and suggest to him that it might be best to tell the client that the reports are delayed due to technical system maintenance until you and your team have had time to make corrections.
B-You fix the formula for this report. After it is sent, you identify who made the error and tell him/her that they need to let the manager know about the past reports. You let your manager know that you have done this.
C-You send the report anyway, but copy your manager so that she/he might notice it. After all, your manager has more experience than you and it is his/her responsibility to quality check reports before sending them to the client.
D-You alert your manager immediately and offer to fix the error for the current report. You discuss with your manager how best to approach fixing all previous reports.
Situation #19 – What are you least likely to do?*
Select Option
A-You approach your manager about the error and suggest to him that it might be best to tell the client that the reports are delayed due to technical system maintenance until you and your team have had time to make corrections.
B-You fix the formula for this report. After it is sent, you identify who made the error and tell him/her that they need to let the manager know about the past reports. You let your manager know that you have done this.
C-You send the report anyway, but copy your manager so that she/he might notice it. After all, your manager has more experience than you and it is his/her responsibility to quality check reports before sending them to the client.
D-You alert your manager immediately and offer to fix the error for the current report. You discuss with your manager how best to approach fixing all previous reports.
Situation #20
Your manager has assigned you and a colleague to produce an important presentation for a new potential client. Your colleague sent you a rough draft for review and you provided several suggestions. When your colleague sends you the final draft, you realize he did not take any of your feedback into account. This makes you feel as though he is undermining you and disregarding your work.
Situation #20 – What are you most likely to do?*
Select Option
A-You don’t want to incorrectly approach the colleague so you bring this situation to your manager. You discuss your concerns with your manager and ask for assistance in handling the situation.
B-You choose to have an open discussion with the colleague. You approach them and express your thoughts or concerns, and try to figure out why your suggestions were not incorporated. You suggest ways to include both of your ideas.
C-You decide to take your name off of this project. If your ideas and suggestions are not being utilized, you can focus your attention on other tasks or projects.
D-You choose to make your own edits to the presentation without discussing with the colleague. You incorporate most of your suggestions and delete the colleague’s suggestions from the presentation.
Situation #20 – What are you least likely to do?*
Select Option
A-You don’t want to incorrectly approach the colleague so you bring this situation to your manager. You discuss your concerns with your manager and ask for assistance in handling the situation.
B-You choose to have an open discussion with the colleague. You approach them and express your thoughts or concerns, and try to figure out why your suggestions were not incorporated. You suggest ways to include both of your ideas.
C-You decide to take your name off of this project. If your ideas and suggestions are not being utilized, you can focus your attention on other tasks or projects.
D-You choose to make your own edits to the presentation without discussing with the colleague. You incorporate most of your suggestions and delete the colleague’s suggestions from the presentation.
Situation #21
You and your team member are meeting with a new, high stakes client tomorrow. Your office does not have a strict dress policy, and you normally like to wear jeans, brightly colored and logo’d tops, and keep a generally laid back appearance.
Situation #21 – What are you most likely to do?*
Select Option
A-You email your manager to ask about the dress code for the meeting.
B-You dress professionally for the client meeting.
C-You call the client to inform them about your company’s casual dress code.
D-You decide to attend the meeting in your usual office attire.
Situation #21 – What are you least likely to do?*
Select Option
A-You email your manager to ask about the dress code for the meeting.
B-You dress professionally for the client meeting.
C-You call the client to inform them about your company’s casual dress code.
D-You decide to attend the meeting in your usual office attire.
Situation #22
Your supervisor gave you a list of tasks to complete for the week while she is on vacation. It is Thursday afternoon, and you have finished all items on the list.
Situation #22 – What are you most likely to do?*
Select Option
A-You look through the list of projects that your supervisor has scheduled for your team and update your calendar to reflect future timelines and meetings.
B-You take the day off work. You have worked so hard and so efficiently, you deserve a break.
C-You offer your help to your coworkers with their remaining tasks. If all else fails, you choose to dive in on another upcoming project that is assigned to you.
D-You contact your supervisor to let her know that you have already completed the assigned tasks. You ask her if she has additional tasks for you to complete.
Situation #22 – What are you least likely to do?*
Select Option
A-You look through the list of projects that your supervisor has scheduled for your team and update your calendar to reflect future timelines and meetings.
B-You take the day off work. You have worked so hard and so efficiently, you deserve a break.
C-You offer your help to your coworkers with their remaining tasks. If all else fails, you choose to dive in on another upcoming project that is assigned to you.
D-You contact your supervisor to let her know that you have already completed the assigned tasks. You ask her if she has additional tasks for you to complete.
Situation #23
You are working on a recently assigned project and notice that you keep getting distracted by several news articles. You know the first deliverable for the project is due tomorrow, close of business. However, you’re having trouble staying on task.
Situation #23 – What are you most likely to do?*
Select Option
A-You close your internet window and resume working on the task at hand to ensure that it is completed by tomorrow’s deadline.
B-You read through the online news, knowing that you have worked hard all week. You know you still have all day tomorrow to work on this before the close of business deadline. Tomorrow, you will have a better day.
C-You keep working on other less demanding tasks for the remainder of the day because of difficulty focusing on the initial task. You want to start tomorrow off strong by finishing up this task before tomorrow’s deadline.
D-You give yourself a twenty minute break to clear your mind. You then get back to working on the task, to ensure that it is completed by tomorrow’s deadline.
Situation #23 – What are you least likely to do?*
Select Option
A-You close your internet window and resume working on the task at hand to ensure that it is completed by tomorrow’s deadline.
B-You read through the online news, knowing that you have worked hard all week. You know you still have all day tomorrow to work on this before the close of business deadline. Tomorrow, you will have a better day.
C-You keep working on other less demanding tasks for the remainder of the day because of difficulty focusing on the initial task. You want to start tomorrow off strong by finishing up this task before tomorrow’s deadline.
D-You give yourself a twenty minute break to clear your mind. You then get back to working on the task, to ensure that it is completed by tomorrow’s deadline.
Situation #24
Your team leader just came by to let you know that one of your important clients is leaving town for business and would like to have a project you have been working on delivered today, which is two days earlier than you expected. You have a medical appointment with a specialist scheduled for this afternoon and had planned on leaving early for it.
Situation #24 – What are you most likely to do?*
Select Option
A-You inform your team leader that you will not be able to deliver the project early because the appointment is important to your health.
B-You remind your team leader about the importance of your appointment and ask him to identify a coworker who could complete your deliverables for the project.
C-You feel it would be inappropriate to remind your team leader about your appointment. You call the receptionist of the medical specialist to see if you can reschedule the appointment.
D-You contact a coworker to explain the situation and ask for their help in completing the project. You continue working on the project for as long as you can and share your work with your coworker before leaving for your appointment.
Situation #24 – What are you least likely to do?*
Select Option
A-You inform your team leader that you will not be able to deliver the project early because the appointment is important to your health.
B-You remind your team leader about the importance of your appointment and ask him to identify a coworker who could complete your deliverables for the project.
C-You feel it would be inappropriate to remind your team leader about your appointment. You call the receptionist of the medical specialist to see if you can reschedule the appointment.
D-You contact a coworker to explain the situation and ask for their help in completing the project. You continue working on the project for as long as you can and share your work with your coworker before leaving for your appointment.
Situation #25
You are asked to do something outside of the scope of your job and you are not knowledgeable on how to complete the task.
Situation #25 – What are you most likely to do?*
Select Option
A-You make an effort to complete your assigned task using online resources for information.
B-You reach out to a coworker and explain that you are struggling with this task. You ask her if she can complete the task for you, as she recently worked on a very similar task.
C-You choose to directly approach your supervisor about your concerns. You say that you would like to develop the necessary skills to complete this task and inquire about available training.
D-You email your supervisor about your concerns. You offer to begin working on it and request that one of your more experienced colleagues takes over when you have exhausted your knowledge.
Situation #25 – What are you least likely to do?*
Select Option
A-You make an effort to complete your assigned task using online resources for information.
B-You reach out to a coworker and explain that you are struggling with this task. You ask her if she can complete the task for you, as she recently worked on a very similar task.
C-You choose to directly approach your supervisor about your concerns. You say that you would like to develop the necessary skills to complete this task and inquire about available training.
D-You email your supervisor about your concerns. You offer to begin working on it and request that one of your more experienced colleagues takes over when you have exhausted your knowledge.
Situation #26
One of your team members is difficult to communicate with because he uses very technical language and never describes things in simple terms. He possesses very specialized skills and is the key source of information for many team-related metrics. There are some time-sensitive reports that are due to senior leadership that require the most up-to-date statistics and metrics.
Situation #26 – What are you most likely to do?*
Select Option
A-You communicate directly with the team member and clarify the specific type of write-up you would like him to produce, i.e. a less technical report that contains more basic explanations of the results.
B-You ask the team member to produce their regular write-up and ask a series of follow-up questions in order to more accurately describe the results in your report.
C-You ask the team member to produce their regular write-up and integrate the results into your report, based on your best interpretation.
D-You go to your supervisor directly to let them know about your concerns with your team member’s write ups.
Situation #26 – What are you least likely to do?*
Select Option
A-You communicate directly with the team member and clarify the specific type of write-up you would like him to produce, i.e. a less technical report that contains more basic explanations of the results.
B-You ask the team member to produce their regular write-up and ask a series of follow-up questions in order to more accurately describe the results in your report.
C-You ask the team member to produce their regular write-up and integrate the results into your report, based on your best interpretation.
D-You go to your supervisor directly to let them know about your concerns with your team member’s write ups.
Situation #27
Your manager has given you a new, innovative project. She is very excited and expects that you will be too. However, when she describes the project’s details, you realize that the costs are too high and the customers may not like the product that is developed.
Situation #27 – What are you most likely to do?*
Select Option
A-You don’t address your concerns with your manager and let the project move forward. You trust she is already aware of risks and limitations of the project.
B-You talk to your manager directly about your concerns and brainstorm with her ways to improve the new project and limit potential project-related costs.
C-You ask your supervisor if she has identified any potential risks or limitations associated with the new project.
D-You don’t address your concerns with your manager and pitch an alternative project to her that you perceive to have less potential risks.
Situation #27 – What are you least likely to do?*
Select Option
A-You don’t address your concerns with your manager and let the project move forward. You trust she is already aware of risks and limitations of the project.
B-You talk to your manager directly about your concerns and brainstorm with her ways to improve the new project and limit potential project-related costs.
C-You ask your supervisor if she has identified any potential risks or limitations associated with the new project.
D-You don’t address your concerns with your manager and pitch an alternative project to her that you perceive to have less potential risks.
Situation #28
To prepare for a meeting with one of the division’s vice presidents, you have been asked to produce a presentation on a key department initiative. This initiative has a very lengthy process but your supervisor asks you to make the presentation as short and quick as possible, because the agenda is very full and this is just one of many presentations to be covered in the meeting.
Situation #28 – What are you most likely to do?*
Select Option
A-You produce a short presentation that covers key details related to the initiative. Prior to the meeting, you distribute supplemental notes describing additional project details and key background information not covered in the presentation material.
B-You prepare a detailed presentation that covers very specific information about the initiative. When your allotted time expires you keep presenting, and apologize when you’re finished for extending the meeting time.
C-You prepare detailed presentation that covers very specific information about the initiative. When your allocated time expires, you stop at your current place in the presentation and inform the meeting attendees that copies of the remaining slides will be sent out via email.
D-You produce a short presentation that covers key details related to the initiative. At the end of the presentation, you provide an email address that additional questions can be directed to.
Situation #28 – What are you least likely to do?*
Select Option
A-You produce a short presentation that covers key details related to the initiative. Prior to the meeting, you distribute supplemental notes describing additional project details and key background information not covered in the presentation material.
B-You prepare a detailed presentation that covers very specific information about the initiative. When your allotted time expires you keep presenting, and apologize when you’re finished for extending the meeting time.
C-You prepare detailed presentation that covers very specific information about the initiative. When your allocated time expires, you stop at your current place in the presentation and inform the meeting attendees that copies of the remaining slides will be sent out via email.
D-You produce a short presentation that covers key details related to the initiative. At the end of the presentation, you provide an email address that additional questions can be directed to.
Situation #29
You and a colleague have been working on writing a technical report for your client and the final presentation is in two weeks. You have put in a lot of sick days over the last month, which prevented you from contributing your share. You know that your manager expects the clients to receive a top quality presentation and report.
Situation #29 – What are you most likely to do?*
Select Option
A-You simply tell your colleague that you are available to take on more of the work if they need you to. You tell the colleague to ask for your help or assign another task to you, so that you don’t hurt the current flow of the project.
B-You choose to remain silent about the issue because your share of the project has been completed. You ignore your concerns for now and wait to see if the colleague brings anything up to you.
C-You continue working on the technical report and focus on adding more content wherever possible in order to increase your overall contribution to the project.
D-You choose to discuss your concerns about your contributions with your colleague. You suggest that you contribute more to these final phases of the project to make up for your missed time, but also to include more of your work in the final project.
Situation #29 – What are you least likely to do?*
Select Option
A-You simply tell your colleague that you are available to take on more of the work if they need you to. You tell the colleague to ask for your help or assign another task to you, so that you don’t hurt the current flow of the project.
B-You choose to remain silent about the issue because your share of the project has been completed. You ignore your concerns for now and wait to see if the colleague brings anything up to you.
C-You continue working on the technical report and focus on adding more content wherever possible in order to increase your overall contribution to the project.
D-You choose to discuss your concerns about your contributions with your colleague. You suggest that you contribute more to these final phases of the project to make up for your missed time, but also to include more of your work in the final project.
