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ahtashamali8
Structured Interview Question Writing Activity Directions : Follow…
Structured Interview Question Writing Activity
Directions: Follow the steps below to write some structured interview questions for the job of waiter/waitress.
Look at the list of KSAOs for the job of waiter/waitress and determine which ones can be assessed in an interview and which cannot be assessed using an interview
Knowledge
Use a structured interview? (Yes/No/Why)
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Food Production Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Skill
Use a structured interview? (Yes/No/Why)
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation Actively looking for ways to help people
Social Perceptiveness Being aware of others’ reactions and understanding why they react as they do.
Speaking Talking to others to convey information effectively.
Coordination Adjusting actions in relation to others’ actions.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Abilities
Use a structured interview? (Yes/No/Why)
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition The ability to identify and understand the speech of another person.
Speech Clarity The ability to speak clearly so others can understand you.
Arm-Hand Steadiness The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Stamina The ability to exert yourself physically over long periods of time without getting winded or out of breath.
Trunk Strength The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without ‘giving out’ or fatiguing.
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Manual Dexterity The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Near Vision The ability to see details at close range (within a few feet of the observer).
